We hope you love everything that you order from us but if something isn’t quite right, you have 30 days to return your products. Please note that returns are only accepted for items purchased directly from our webpage. For items bought with one of Amundsen Sports’ retail partners, please contact them directly to arrange an exchange or refund.
If you wish to return your product Amundsen Sports will deduct 10 EUR / 10 USD / 100 NOK from your original payment before refunding the balance amount. Normally the return is processed within 2 working days after we receive the package. Our goal is always to handle your return as quickly as possible.
Once processed, the amount less the related return shipping costs will be refunded to the payment card within 7 days.
We offer free exchanges. If you would like to make an exchange on your purchase, please follow the steps in the section “Exchange”.
Please ensure that all items are returned unworn, clean and have all of their tags and original packaging. Shoes must be returned with their original boxes and tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted and will be sent back to you.
Register your return HERE
Norway:
Register your return online using the portal above. You can also use the link in your original order conformation. Put the unused and unwashed products in appropriate packaging and make sure the hangtags are still on. Place the delivery note inside the package.
Properly seal the package and stick the return label you received with your order on the outside of the parcel. Make sure to cover the original shipping label if using the original packaging. Drop off the package at any post office – make sure the package gets registered. (Save/take a photo of your receipt when you deliver your package)
Europe:
Register your return online using the portal above. Put the unused and unwashed products in appropriate packaging and make sure the hangtags are still on. Place the delivery note inside the package.
Properly seal the package and stick the return label you received with your order on the outside of the parcel. Make sure to cover the original shipping label if using the original packaging. Schedule your pick up from DHL or deliver the package at any DHL pick up point.
USA and UK:
Register your return online using the portal above. Please make sure the products are unused and unwashed, and that the hangtags are still attached. Pack the items in suitable packaging and place the delivery note inside the parcel.
Once you have completed the registration, please print your return label by selecting “Print out consignment note”.
Seal the package securely and attach the return label to the outside of the parcel. If you are using the original packaging, please make sure the original shipping label is covered.
You can then schedule a pickup with DHL or drop off the parcel at your nearest DHL service point.
International:
Register your return online using the portal above. Please make sure the products are unused and unwashed, and that the hangtags are still attached. Pack the items in suitable packaging and place the delivery note inside the parcel.
Once you have completed the registration, please print your return label by selecting “Print out consignment note”.
Seal the package securely and attach the return label to the outside of the parcel. If you are using the original packaging, please make sure the original shipping label is covered.
You can then schedule a pickup with DHL or drop off the parcel at your nearest DHL service point.